Privacy Policy

WorldBridge Connect – Your Privacy Matters

Introduction

This Privacy Policy applies to WorldBridge Connect (collectively, “we”, “our”, or “us”), and any Services that link directly to this Privacy Policy. We are committed to providing our customers with excellent service, and as part of this commitment, we take the trust our customers and site visitors place in us very seriously.

We recognize that it is our responsibility to inform you of our personal information collection practices.

Our Privacy Policy Outlines:

  • The Personal Information We Collect
  • How Personal Information Is Used
  • How We May Disclose and Transfer Personal Information
  • Cookies and Tracking Technologies
  • Your Choices
  • Security
  • Data Retention
  • How to Opt-Out of Further Communication
  • Links to Other Websites
  • Personal Information from Children
  • Additional Information for Individuals Located in the EEA/UK
  • How to Contact Us

Important: We reserve the right to modify this Privacy Policy at any time. If we make revisions that change how we collect, use, or share personal information, we will post those changes here. You should review this Privacy Policy periodically to stay informed.

1. The Personal Information We Collect

Our services include travel, tour, flight, and hotel bookings; travel protection and insurance; passport, travel visa, driving permit and document assistance; background checks and clearance forms; immigration services; and travel information.

Personal Information We Collect Directly

When you use our websites, apps, and/or services (“Services”), we may collect and request personal information such as:

  • Name, address, telephone number
  • Date of birth, marital status
  • Government IDs (birth certificate, driver’s license, passport images or numbers)
  • Employment history, educational background
  • Tax status, employee number, job title and function
  • Expatriate status, e-mail address
  • Payment and transaction information
  • Personal documents (passport copies, educational documents, CVs, visa copies, birth certificates)

We may collect this directly from you or, with your consent or when permitted by applicable law, from third parties like your travel agent, family, friends, travel companions, government agencies, trip providers, and/or your employer.

Personal Information We Collect Automatically

We automatically collect other information from your device, which may be considered personal information in your jurisdiction, or from third parties. This may include:

  • Unique IDs (e.g., a cookie placed on a computer or advertising IDs)
  • Internet Protocol address (“IP address”)
  • Information about a device (browser or device type and version, operating system, user-agent strings)
  • Information about or from the presence or use of “apps” on mobile devices
  • Publicly available information about you

Sensitive Personal Information

If we are handling your visa or immigration matter, additional information may be requested by the destination country’s application forms. This can include personal and family information, educational background, employment history, travel history, and financial records.

If required by relevant visa or governmental authorities, additional sensitive information can include ethnicity, race, religion, trade union membership, health-related information, and information about criminal history where permitted by law.

2. How Personal Information Is Used

We may use your personal information for the following purposes based on the specific Services and/or your interaction with us:

Service Provision

  • Create an Account: To allow you to create an account on our Services
  • Providing our Services, Including Visa Services: To process your requests or purchases
  • When you Book with us: To provide suitable offers and conclude contracts
  • When you Upload Photos: To collect and use images for visa applications

Communication & Marketing

  • Sign Up for Information or Marketing: To send you information if you sign up
  • Post to our Services: To allow you to post photos, reviews, ideas, or other content
  • Communicate with You: To send newsletters, reminders for expiring documents
  • Participate in Promotions: To collect information for promotions or sweepstakes

Administration & Security

  • Administration: For internal purposes including managing inventory, security, preventing fraud
  • Research and Development: To improve our Services, products, and customer experience
  • Legal Compliance: To comply with legal obligations, respond to subpoenas, court orders
  • Protection: To protect you, us, and others from fraud, security incidents

Business Operations

  • Work with Trip Providers: To partner with airlines, hotels, travel agencies
  • Follow-Up Services: To provide additional related Services requiring follow-up

3. How We May Disclose and Transfer Personal Information

We may disclose and transfer personal information to the following parties:

Business Partners & Service Providers

  • Affiliates and Subsidiaries: To support and provide Services
  • Vendors and Service Providers: IT, help desk, analytics, consultants, image review vendors
  • Trip Providers: To support booking accommodation, travel, attractions, tours
  • Business Partners: For research, analytics, improving Services, marketing

Other Parties

  • Travel Companions: To support group trip organization
  • Government Entities: For visa applications, immigration services, logistics purposes
  • Customers and Clients: When Services are provided on behalf of a business

Legal Requirements

  • Legal Compliance: To comply with subpoenas, court orders, lawful requests
  • Business Transfers: In case of acquisition, merger, investment, or asset transfer
  • Security and Protection: To protect Services, rights, property, safety of others
  • Aggregate Information: To use deidentified information for analytics and research

4. Cookies and Tracking Technologies

We and our providers use cookies, pixel tags, and other similar tracking mechanisms to automatically collect personal information about browsing activity, device type, and similar information within our Services.

We Use This Information To:

  • Analyze usage and identify/resolve errors
  • Assess, secure, and improve performance
  • Marketing, advertising, and analytics
  • Personalize content
  • Aggregate information for trends and demographics

Types of Tracking:

  • Cookies: Alphanumeric identifiers for tracking and navigation
  • Pixel Tags: Tiny graphics for tracking user activities
  • Third Party Analytics: Tools like Google Analytics to evaluate Service usage
  • Cross-Device Tracking: Identifying other devices you use
  • Third-Party Advertising: Personalized content and advertising

Note: Our Services currently do not recognize “Do-Not-Track” requests. You may disable certain tracking by disabling cookies.

Learn more about Google’s privacy practices: https://www.google.com/policies/privacy/partners/
Opt out of Google Analytics: https://tools.google.com/dlpage/gaoptout

5. Your Choices

You have certain choices regarding the personal information we collect:

Email Communications

Interest-Based Advertising

Mobile Device Settings

  • iOS: Turn off ‘Allow Apps to Request to Track’ (Settings > Privacy > Tracking)
  • Android: Turn on ‘Opt out of Ads Personalization’ (Settings > Privacy > Tracking)

Important: Opting out of participating ad networks does not mean you will not see advertisements. You will still receive ads from companies not in these programs. Even if you opt out of marketing communications, we may still send messages about your account or purchased services.

6. Security

We employ various administrative, technical, and physical safeguards to protect your personal information from unauthorized access, destruction, loss, alteration, disclosure, or use.

However, no data transmission over the Internet or wireless network can be guaranteed 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements.

We consider the amount, nature, and sensitivity of the information, potential risks, processing purposes, and applicable legal requirements to determine appropriate retention periods.

8. How to Opt-Out of Further Communication

To opt-out of promotional communications: • Follow the unsubscribe instructions in our emails
• Email dpo@worldbridgeconnect.com

Non-promotional messages related to your account or services will still be sent.

9. Links to Other Websites

Our Services may contain links to third-party websites or applications not owned or controlled by us. This Privacy Policy does not apply to them.

We encourage you to review the privacy policies of any third-party sites you visit.

10. Personal Information from Children

Our Services are not directed at children under 16, and we do not knowingly collect personal information from them.

If we become aware of accidental collection, we will delete such information.

11. Additional Information for Individuals Located in the EEA/UK

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), the following additional information applies to our processing of your personal information.

Legal Basis for Processing:

We process your personal information based on: • Performance of a Contract: Necessary for a contract with you

  • Legal Obligation: Necessary for compliance with legal obligations
  • Legitimate Interests: Necessary for our legitimate interests
  • Consent: Where you have given consent for specific purposes

Your Data Protection Rights Under GDPR:

  • Right to Access: Obtain confirmation and access to your personal information
  • Right to Rectification: Rectify inaccurate personal information
  • Right to Erasure (‘Right to be Forgotten’): Erase personal information without undue delay
  • Right to Restriction of Processing: Obtain restriction under certain circumstances
  • Right to Data Portability: Receive data in machine-readable format
  • Right to Object: Object to processing based on your particular situation
  • Right to Withdraw Consent: Withdraw consent at any time
  • Right to Lodge a Complaint: Lodge complaint with supervisory authority (e.g., the ICO in the UK)

To exercise these rights, contact us using the methods in section 12.

International Data Transfers:

Your personal information may be transferred to and processed in countries other than your country of residence (e.g., our servers in the United States, or other countries for visa processing).

These countries may have different data protection laws. When transferring your personal information outside the EEA/UK, we rely on appropriate safeguards, such as Standard Contractual Clauses, to ensure your personal information remains protected.

12. How to Contact Us

For questions or concerns about this Privacy Policy, our privacy practices, or to exercise your rights, please contact our Privacy Officer at:

Email: dpo@worldbridgeconnect.com

This Privacy Policy is effective as of the date noted at the beginning of this policy. We may update this policy from time to time, so please review it periodically.